FAQ

Click Sign Up on the homepage. Enter your email and create a password. You'll receive a verification email — click the link to activate your account. Once verified, you can log in and start adding properties.

Learn more: Account & Security

The free plan supports up to 3 units and includes:

• Rent ledger with full transaction history
• Tenant portal for your renters
• Two-way messaging
• Document storage
• Email notifications
• Read-only MCP access (connect your AI agent)

You can upgrade to a paid plan anytime for more units, automation features, more team members, and write access for AI agents.

Learn more: Settings & Account

After logging in, go to Properties in the navigation menu and click Add Property. Enter the property address, then add units within the property. Once units are created, you can add tenants and leases to each one.

Learn more: Properties & Units

When you create a lease for a tenant, the system sends them an invitation email. The tenant clicks the link, verifies their email, and sets up their portal access. They'll be able to view their lease and balance, submit maintenance requests, and message you.

Learn more: Tenants

Each lease is tied to one tenant and one unit. If a tenant rents multiple units, create a separate lease for each unit. The tenant sees all their active leases in their portal.

Learn more: Leases

Go to Leases, find the lease, and click to view it. Use the edit button to modify terms. To end a lease, update the end date. Both you and your tenant will see the updated terms in your respective portals.

Learn more: Leases

Rent charges are posted to the ledger automatically on each due date, and you log each payment as it comes in (check, bank transfer, etc.). Every charge and payment appears on your Transactions page and on the tenant's statement, with a running balance that always reconciles. Tenants are emailed automatically when rent is charged and when they carry an outstanding balance. Paying rent online inside the portal is not available yet.

Learn more: Transactions & Ledger

Yes. Set your late-fee terms on the lease — the fee amount and the grace period — and the system calculates the late fee and posts it to the ledger for you. You set it once per lease, so you don't have to remember to apply it each month.

Learn more: Transactions & Ledger

Each tenant has a running balance visible from the Tenants page. Click on a tenant to see their full transaction history, current balance, and payment status. The tenant sees the same balance in their portal.

Learn more: Transactions & Ledger

Tenants submit requests through the Maintenance section of their portal. They can describe the issue, attach photos, and mark urgency. You'll receive a notification and can track the request from your Maintenance page. Update the status as you work through it.

Learn more: Maintenance Requests

The built-in messaging system lets you communicate with tenants without sharing personal phone numbers or emails. Messages are tied to the tenant and visible to both parties. Email notifications alert you to new messages so nothing gets missed.

Learn more: Messages

If you need help from our support team, go to Support in the navigation. You can create a ticket describing your issue, and our team will respond. You'll receive updates via email and can check ticket status on the Support page.

Learn more: Support Tickets

MCP (Model Context Protocol) lets you connect AI agents like Claude and ChatGPT directly to your Marula Landlord OS account. You create an API token in Settings, add it to your AI agent's configuration, and then ask questions about your properties, tenants, and finances in plain language. The agent pulls live data from your account.

Learn more: MCP & AI Tools

MCP is available on all plans, including Free. On the Free plan, your AI agent can read your data (view properties, check balances, list leases). On Starter and above, it can also create and modify records (add tenants, update leases, send messages). Advanced tools for workflows, financial reports, and automation are available on Pro and Business plans.

Learn more: MCP & AI Tools

Yes. The AI agent connects via a scoped API token that can only access your account's data. It cannot see other landlords' data, change your password, or initiate financial transfers. You can revoke the token at any time from Settings → API Tokens to immediately disable access.

Learn more: MCP & AI Tools

Any agent that supports the MCP standard with Streamable HTTP transport. This includes Claude Desktop and other MCP-compatible clients. Look for "MCP Servers" or "Integrations" in your agent's settings to add the Marula Landlord OS server.

Learn more: MCP & AI Tools

Go to Settings and select the plan you want. Upgrades take effect immediately. Your billing is prorated based on the number of units you manage.

Learn more: Settings & Account

Your data is yours — there's no vendor lock-in. You can download any documents you've uploaded, and print or save any financial report as a PDF. A one-click self-serve export of your entire account isn't available yet; in the meantime, contact support if you need a full copy of your records.

Learn more: Settings & Account

Use the Support page in the app to create a support ticket, or email us directly at support@marulaos.com. Our support team responds during business hours.

Learn more: Support Tickets