Getting Started
How do I access my tenant portal?
Your landlord sent you an invitation email when your lease was set up. Click the link in that email to verify your account and create your password. After that, you can log in anytime from the tenant portal homepage.
Learn more: Getting Started
I lost my invitation email. What do I do?
Contact your landlord and ask them to resend the invitation. They can do this from their dashboard. The new link will work the same way as the original.
Learn more: Getting Started
What can I do in the tenant portal?
You can:
- View your lease details
- Check your balance and payment history
- Make rent payments online (if enabled by your landlord)
- View and download statements
- Submit maintenance requests with photos
- Message your landlord
- View and download documents
- Check your payment calendar
Learn more: Dashboard
Rent & Payments
How do I pay my rent?
Right now, rent is paid directly to your landlord using whatever method they prefer (check, bank transfer, or another arrangement). Paying online inside the portal isn't available yet. Check your balance on the Statement page so you know what's due, pay your landlord, and the payment will appear on your statement once they record it.
Learn more: Payments
Where can I see what I owe?
Your current balance and full payment history are available on the Statement page. It shows all charges, payments, and any outstanding balance in one place.
Learn more: Statement & Balance
Maintenance
How do I submit a maintenance request?
Go to Maintenance in the navigation and click New Request. Describe the issue, select the urgency level, and attach photos if helpful. Your landlord will be notified and you can track the status of your request from the same page.
Learn more: Maintenance Requests
Can I check the status of my maintenance request?
Yes. Go to Maintenance to see all your requests and their current status (open, in progress, or resolved). Your landlord updates the status as they work on it, and you'll be notified of changes.
Learn more: Maintenance Requests
Communication
How do I message my landlord?
Go to Messages in the navigation. Select your landlord's conversation or start a new one. Messages are delivered in real time. You'll also receive email notifications for new messages so you don't miss anything.
Learn more: Messages
Can I contact support directly?
The tenant portal is managed by your landlord. For any issues with your unit, lease, or payments, message your landlord through the Messages page. If you're having technical trouble accessing the portal, ask your landlord to contact our support team on your behalf.
Learn more: Troubleshooting
Account & Security
How do I log out?
Click the Logout button in the top right corner of the navigation. Your session is stored per-browser-tab, so closing the tab also ends your session for security.
Learn more: Account & Security
Is my information secure?
Yes. Your session is protected and scoped to your browser tab — it's not shared across tabs or persisted after you close your browser. All data is transmitted over encrypted connections. Only you and your landlord can see your account details.
Learn more: Account & Security