Your Statement
What the Statement Page Shows
The Statement page is your complete financial record with your landlord. It shows every charge, payment, and credit on your account, listed in chronological order, with a running balance that tells you exactly how much you owe at any point in time.
Current Balance at the Top
At the top of the page, your current balance is displayed prominently:
- $0.00 — you are current; all charges have been paid
- Positive amount (e.g., $1,200.00) — you owe this amount
- Negative amount (e.g., -$50.00) — you have a credit; you overpaid or received an adjustment
Transaction List
Below the balance, transactions are listed in reverse chronological order (most recent first). Each row shows:
- Date — when the transaction occurred
- Description — what it is (e.g., “March 2024 Rent”, “Payment — ACH”, “Late Fee”)
- Type — Charge, Payment, or Credit
- Amount — the dollar amount
- Running balance — the cumulative balance after this transaction
Understanding Charges
Rent Charges
Rent charges are posted automatically based on your lease terms. Each month on your due date, a charge for your monthly rent amount appears on your statement. The description typically reads “Month Year Rent” (e.g., “March 2024 Rent”).
Late Fees
If rent is not paid by the due date plus any grace period, a late fee may be charged. Late fees appear as a separate line item on your statement with a description like “Late Fee — March Rent.” The amount is defined in your lease terms.
Other Charges
Your landlord may post additional charges for:
- Utilities — if utility costs are passed through to you
- Repairs — charges for damage beyond normal wear and tear
- Fees — application fees, parking fees, pet fees, etc.
Each charge includes a description explaining what it is for. If you do not understand a charge, contact your landlord through the Messages section.
How Charges Affect Your Balance
Every charge increases your balance (what you owe). For example, if your balance is $0 and a $1,200 rent charge is posted, your balance becomes $1,200. If a $50 late fee is then added, your balance becomes $1,250.
Understanding Payments and Credits
Payment Line Items
When your landlord records a payment you’ve made, it appears on your statement as a payment. The description typically notes the method (e.g., “Payment — Check #1234”). Each payment reduces your balance.
Credits Applied
Credits are adjustments that reduce your balance without you making a payment. Your landlord might apply a credit for:
- A billing error correction
- A goodwill adjustment (e.g., compensation for maintenance inconvenience)
- A deposit return or partial refund
Credits appear with a description explaining the reason.
How Payments Reduce Your Balance
Payments and credits are subtracted from your balance. If your balance is $1,200 and you make a $1,200 payment, your balance goes to $0. If you overpay (e.g., pay $1,300 on a $1,200 balance), you will have a credit of -$100 that is applied to your next charge.
Transaction Types
Charge, Payment, Credit, and Refund Explained
- Charge — your landlord added an amount you owe (rent, fee, repair cost). Increases your balance.
- Payment — you paid an amount. Decreases your balance.
- Credit — your landlord reduced what you owe without you paying (error correction, goodwill). Decreases your balance.
- Refund — your landlord returned money to you (deposit return). Appears as a credit on your statement; the actual money is returned separately.
Positive vs. Negative Amounts
On your statement:
- Charges are shown as positive amounts (money you owe)
- Payments and credits are shown as negative amounts (money applied to your balance)
- Running balance reflects the cumulative total — positive means you owe, negative means you have a credit
Reading the Transaction History
Chronological Order
Transactions are listed with the most recent at the top. Scroll down to see older transactions. Each transaction shows the exact date it was posted, so you can track the timeline of charges and payments.
Date and Description
The date column shows when the transaction was recorded. The description tells you what it was for. Together, these let you quickly identify any transaction — for example, “March 1 — March 2024 Rent” or “March 5 — Payment — ACH.”
Running Balance Column
The running balance column shows your cumulative balance after each transaction. Reading from bottom to top (oldest to newest), you can follow your balance over time:
- Starting balance: $0
- March 1 Rent charge (+$1,200): balance = $1,200
- March 3 Payment (-$1,200): balance = $0
- April 1 Rent charge (+$1,200): balance = $1,200
Filtering
Use the filter options at the top of the Statement page to narrow the view:
- Date range — see transactions from a specific period (e.g., this month, last quarter)
- Type — show only charges, only payments, or all
Filtering is helpful when you need to find a specific transaction or review activity for a particular period (such as when preparing for tax season or verifying a payment dispute).